Once defined services and contracting conditions, the agent will send by email en invoice which summarizes and formalizes the above conditions, the amount to be paid and the expiration date of the offer. The reservation will be considered confirmed once the necessary payment is done and the client completes the necessary data form for the proper processing of it. At that time, we emailed the booking confirmation.
Given the market conditions, they are subject to modifications without prior notice. In case of price increases, previously confirmed reservations will remain unchanged as long as the period for the prepayment of said reservation has not been met. The prices of the hotel services are per room and include taxes.
Currencies fluctuate constantly and particularly in Argentina, so travel costs and government fees may increase. For this reason, and in the rare event that costs increase beyond our control or that there are large fluctuations in currencies, we will change the price in order to adapt it to the above situation.
Duration of excursions and / or transfers:
In all cases they are approximate times and they are subject to the climatic conditions and operability of the area. In this sense, the staff in charge of the activity is responsible for the safety of the passengers and will decide the best option to guarantee it, in this sense the passenger must comply with that decision in order not to put himself or other participants of the excursion at risk.
It is not subject to the transport contract, meaning that the passenger always keeps with him and whatever the part of the vehicle in which it is placed and is transported by the passenger, at his own risk, without the company being forced to be contractually responsible for the loss or damage that may be caused by any cause.
The meal plan offered is according to what is specified in our itineraries and descriptions. Any restriction or special need regarding gastronomy must be informed prior to the start of the trip.
Standard of conduct:
The company reserves the right to make the passenger abandon the tour who for any reason (conduct, way of acting, state of health, among others) constitutes a risk or inconvenience for the members of the trip and could therefore frustrate the success of the excursion, the passenger being entitled to refund of the amount corresponding to the services not used by the same in the case of successive services that must unfailingly be canceled. UNUSED SERVICE is one that has not yet started. This refund will only be made at our sole discretion and in the event that there are unrecoverable costs, they will not be refunded, so the refund to the passenger may be partial.
In case of force majeure:
It is understood by force majeure to any circumstance beyond our reasonable control, including, but not limited to acts of nature and / or God, terrorist activities, insurrection, explosions, floods, storms, strong winds, fires or accidents, war or threat of it declared or undeclared, sabotage, civil unrest, labor strikes, diseases, epidemics, pandemics, illnesses and viruses known, unknown or new such as the COVID-19 coronavirus (including any variety of them), state interventions affecting travel domestic and / or international, closure, limitations or border restrictions, weather conditions and any unforeseen circumstances.
The company reserves the right, in the event that circumstances of force majeure hinder or prevent the service either by our account or by our suppliers, to modify, delay, postpone, alter or cancel any itinerary including the trip entirely at our complete and exclusive discretion. In which case, the altered services will be rescheduled if applicable under our total and exclusive discretion with a term of up to twelve months from the time of travel. Any other action other than this is subject to our sole and complete discretion and will be analyzed in each case. The rates may be altered in case of modification of air, hotel or transport rates, or any other factor that affects the market, in which case the company will report such changes as far in advance as possible to minimize the inconvenience caused, even when said inconveniences exceed the company and are not your responsibility.
In the case of outsourced services, the company explicitly declares that it operates as an agent between the passenger and suppliers such as transport companies, hotels, restaurants, navigation, tourist services, among others. Consequently, it declines all kinds of responsibility for any deficiency in the services provided by them, as well as for damages, loss, theft or loss and damages that passengers may suffer in persons and goods whatever the cause that the originate. Likewise, since a traveler's, life or personal accident insurance is not included in our services, the company is not responsible for eventual illnesses and / or health problems that passengers may suffer, being the passenger's strict responsibility the hiring of the aforementioned insurances at your expense.
All confirmed services must be paid in full before the start of the contracted services. Otherwise, the company may cancel the reservation of services and benefits, losing the client the amount paid up to that moment. There are third party services that may have different payment and cancellation policies which will be informed in the settlement of services when confirming the reservation and will be the prevailing conditions for those services.
The quotations in foreign currency will be paid in the original currency of the quotation or at the current exchange rate, seller type, on the day of actual payment, which will be indicated by our company. All costs of banking, international or national transactions, electronic payment, or any other costs that exist or may exist, shall be borne by the customer.
Rate freezes once the service is paid. If the reservation is confirmed but not paid, it can be re-settled in case the rates change.
No cancellation fee will be charged to unconfirmed reservation. NO SHOWs grant the company the right to refrain from making refunds. Depending on the policies of each provider, there may be charges for cancellations or date changes, in each case the client will be informed and the charges will be invoiced. In no case will the company make refunds for services canceled by the client. In the event that, under our total and exclusive discretion, it is decided to reprogram the service, the client may take this option and must pay again those costs and expenses that the company has incurred and that it is not possible to recover with third parties and suppliers, which will be informed by our company. In the process of reprogramming, the rates of the contracted services may also vary and that difference must be paid by the client.
Cancellation policy of own services:
Reservation canceled 7 days prior the service will have no cost.
Cancellation with 48 hours of advance will have a cost of 50% of the value of the service.
Within 48 hours prior to the service will be charged in full.
The cancellation of a service that implies the cancellation of subsequent services, it will be charged the cancellation fee of all of the services, applying the cancellation policy taking into account the date of the first canceled service.
In the event, that another of lower value replaces one of the reserved services (in the same day); it will be charged 100% of the value of the services requested in the ﬁrst term.
In the event that a pre-paid service is canceled and a refund corresponds, it will remain as a credit balance for the operator for future reservations. In the event that it is replaced by a higher value service, the difference will be settled, which must be paid by the customer.
Knowledge of conditions:
Once you make the payment, it is automatically established that the client knows and accepts these general conditions, as well as knows the necessary documentation for travelers in the country and abroad, taking charge of all responsibility from acceptance of conditions and releasing the company of any responsibility in this regard. Likewise, it is expressly stated that the passenger knows and accepts the risks inherent in the contracted services and declares himself competent to carry out all the activities included in the contracted services and for this reason, when making the purchase and making the payment it is automatically established that it frees the company from all responsibility in this regard. Even so, the company will have the necessary means to assist the passenger in their needs.
It is a mandatory for all travelers to have comprehensive traveler insurance and medical insurance. We also recommend hiring cancellation insurance in order to protect the passenger against any unexpected circumstance that may cause the cancellation of their trip or part of it or generate financial losses. We strongly recommend that the aforementioned insurance include a “cancellation for no reason” clause, it must be hired as soon as possible after the first payment of the trip.
Use of Equipment:
In excursions related to adventure tourism and other modalities, whenever it is necessary, the company will give to the passenger the necessary material for the activity in perfect condition and the passenger will be responsible for it in full, if loss, breakage and any other failure of the same. Being forced to pay the amount equivalent to the market price of damaged or lost material or to cover the cost of repair it. The passenger declares, when contracting the services, that he knows the mode of use the equipment granted and is responsible for it.