All reservations are considered confirmed once the 30% advance payment of the total contracted services has been made.
They are subject to modifications without prior notice. All tours must be paid in full prior to its start. The prices of the hotel services are per room and include taxes.
Duration of excursions and / or transfers:
In all cases they are approximate times and they are subject to the climatic and operability conditions of the area.
It will not be the object of a transportation contract, meaning that the passenger always keeps with him and whatever the part of the vehicle in which it is placed and is transported by the passenger, at his own risk, without the company being forced to respond contractually for the loss or damage that could suffer from any cause.
The regime of the meals offered is in accordance with what is specified in our itineraries and corresponding vouchers.
Right of conduct:
The company reserves the right to make the passenger leave the tour for any reason (behavior, mode of operation, health status, among others) is a nuisance or risk to the members of the trip and could therefore be a success of the excursion, the passenger having the right to reimbursement of the amount corresponding to the services not used by him in the case of successive services. UNUSED SERVICE is considered to be one that has not yet begun.
The company reserves the right to alter the schedule, itinerary and excursions for its better development, without constituting this alteration of the fixed terms. Due to fortuitous causes and / or force majeure not attributable to the company, the expenses derived therefrom shall be borne by the passenger.
The fixed prices may be altered in case of modification of air fares, hotels, transportation, or any other factor that affects the market.
The company explicitly states that it operates as an agent between the passenger and the suppliers such as transport companies, hotels, restaurants, navigations, tourist services, among others. Therefore, it declines any type of responsibility for any deficiency in the services provided, as well as damage, loss, theft or loss and damages that may be suffered by the passengers in the persons and in the goods, whatever the cause that may originate them. Likewise, as a traveler's insurance, life insurance or personal accident insurance is not included in our services, the company is not liable for any illnesses and / or health problems that passengers may suffer, being the passenger's strict responsibility to contract the mentioned insurance at your expense and expense.
Quotes in foreign currency will be paid at the exchange rate in effect on the day of payment, it will be indicated by our company.
There will be no cancellation charges for unconfirmed reservations. NO SHOW grants the right to the company to refrain from making refunds.
Depending on the policies of each provider there may be charges for cancellations or changes of date, in each case the client will be informed and the charges will be invoiced.
With more than 72 hours in advance, 80% of the value will be refunded.
Up to 48 hours in advance 50% of the value will be refunded.
No refund will be made less than 48 hours in advance.
Any service not provided by our company maintains the cancellation policies of the provider, you can consult the policy in each case with our sales staff.
In the event that a pre-paid service is canceled and a refund corresponds, it will remain as a credit balance for the operator for future reservations.
The cancellation of a service that implies the cancellation of subsequent services, will result in the collection of cancellation fees for all services, applying the cancellation policy taking into account the date of the first service requested.
In the event that one of the reserved services is replaced by the passenger for another of lower value (read the same day) will be charged 100% of the value of the services requested in the first term.
Knowledge of conditions:
When making the purchase, it is automatically established that the customer knows and accepts these general conditions as well as knows the necessary documentation for travelers in the country and abroad, taking charge of all responsibility arising from such acceptance of conditions and releasing them. to the company of any responsibility in this regard.
Use of equipment:
In excursions related to adventure tourism and other modalities, whenever it is necessary, the company will deliver to the passenger the necessary material for the activity that will be carried out in perfect condition and the passenger will be responsible for it in full, before loss, breakage and any another failure of the same, being forced to pay the amount equivalent to the market price of damaged or lost material or to cover the cost of repair thereof. In turn, the passenger declares when contracting the services that he knows the mode of use of the equipment granted and is responsible for it.
It is the responsibility of the passenger to indicate any special condition, physical or physical condition, food restriction, and any other particularity prior to the start of the tour, otherwise the company can not perform a personalization of the service to satisfy such condition.